Information is the key for decision making in any business, therefore getting the right information at the right time, at the right place and faster makes lot of difference in any business and so especially in Hospitality Business where the decisions are taken instantly in some levels.

This book is focuses on the analysis and design of hospitality/tourism industry information systems and technology applications. It requires students to understand the importance of the Hospitality Information System and how it can be utilized to assist users in their organizational planning and control functions. This book discusses strategic planning, system development and implementation, as well as current/future trends in hospitality/tourism technology applications. The book also introduces and familiarizes students with the computer hardware and software for hospitality, computer networks, electronics information and distribution system, e-commerce, e-business strategies, computer reservation systems, global reservation systems, property management system and point-of-sales systems, accounting control, as well as safety, security and physical plant systems.

Prof. Neeraj Agarwal is presently working as Head of Hotel Management Department at Graphic Era University, Dehradun- a leading University of Uttarakhand. Prior to this, he has worked as Director and program-head with various prestigious Institutes like- Amrapali Institute of Hotel Management, Haldwani, Ram Institute, MMIHM, IHM-Meerut etc. 

He has many research papers to his credit and has been a key participant in various national and International Seminars and Conferences.

He carries an experience of 22 years in Hospitality Industry and Academics, and has worked at different supervisory and managerial levels of F&B Service department were he polished up his operational and managerial skills.

He has written two books namely “Introduction to Corporate Housekeeping Management” & “Hotel Front Office Management- A Contextual Approach”. His philosophy provides him an opportunity for continual learning and growth. One of his hopes as an educator is to instill a love of learning in his students, as he shares his own passion for learning with them.