A Professional Guide to Room Division Operations is a training manual for the students and professionals in the room divisions of hospitality organizations. The book is divided into two parts – Part I is on Front Office Operations, which discusses topics like front office organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on.
holds a Master's in Hotel Management & Bachelor's in Hotel Management. He is Lecturer at Institute of Hotel Management, Catering Technology and Applied Nutrition, Gwalior, since 2010. He currently teaches Front Office Management and has also taught Food and Beverage Service. Earlier he has worked at JP Institute of Hotel Management & Catering Technology, Meerut; Gujarat Institute of Hotel Management, Vadodara (under the aegis of AHLA); Radisson Hotel Varanasi and Club Mahindra, Goa. He has four books to his credit.