"Basics of Hotel Housekeeping Operations" is a newly conceptualised textbook in the subject of accommodation operation having a perfect balance of lucid literature and illustrations. With 22 chapters and 200 technical terms, the book in itself is a complete basic guide of housekeeping operations encouraging the students to adopt self learning technique. The book thus promises to be a perfect choice for students aspiring for a career in operations and management in hotel and hospitality housekeeping.

Foreword Acknowledgement Preface 1. Pride in Our Nation - India 2. Introduction and History of the Hospitality Industry 3. Types of Lodging Establishments 4. The Housekeeping Department 5. Housekeeping Organization Structure and Chart 6. Job Description of Houskeeping Employees 7. Cleaning Equipments 8. Cleaning Agents 9. Cleaning Principles and Methods 10. Types of Surfaces and Their Cleaning Methods 11. Bed and Bed Making 12. Guestroom Services 13. Cleaning of Public and Employee Areas 14. Key and Key Control 15. Pest Control and Eradication 16. Dealing with Emergency xii Basics of Hotel Housekeeping Operations 17. Safety And Security Control 18. Interior Decoration 19. Hygiene 20. Hotel Maintenance 21. Formats Used in Housekeeping 22. Housekeeping Terminologies, Laundry Symbols and Guest House Rules Bibliography