The comprehensive and well written text explains the role the Hospitality professionals play in the success of their establishments, as they are responsible for maintaining the reputation of the business and ensuring that guests are satisfied with their experience. They often work long hours, including weekends and holidays, and must be able to work well under pressure while maintaining a positive attitude. This book encourages critical thinking by providing different points of view through contributions from leading professionals from Industry.

Preface

1. Introduction to Hospitality Professionals

2. General Manager

3. Chef

4. Food and Beverage Service

5. Front Office

6. Housekeeping Department

7. Event Manager

Dr. Sanjeev Kumar, Associate Professor, in Institute of Hotel & Tourism Management, Maharshi Dayanand University Rohtak, is presently working as Professor (on Deputation) at Department of Hotel and Tourism Management, Indira Gandhi University Meerpur, Rewari. His area of specialization includes Guests Relations, Customer Satisfaction, customer relationship management and front office operations. He is an alumnus of Master of Hotel Management (MHM) of Kurukshetra University, Kurukshetra and possesses a doctoral degree in Hotel & Tourism Management. His total experience in industry and academia is 17 years.

Dr. Manoj Kumar presently working as Associate Professor in Institute of Hotel & Tourism Management, Maharshi Dayanand University Rohtak and his area of specialization includes Job Satisfaction, and F&B Service operations. He is an alumnus of Master of Hotel Management (MHM) of Kurukshetra University, Kurukshetra and possesses a doctoral degree in Hotel & Tourism Management. His total experience in industry and academia is 17 years.