The book has been written by keeping the interest of the students who are aspiring to become professional in the hospitality Industry. Our aim of writing this book was two fold: to provide guide regarding communication which could be dipped into and read with ease by an absolute novice and secondly to create a book so comprehensive that it could provide a depth of detailed information associated only with definite single subject works. There are certain new topics related to latest changes in the hotel Industry that have been added in this book where students had faced the difficulty to understand the certain topics earlier as the detailed structure was not available easy. Any suggestion to make this book more effective is welcome so that they can be effectively implemented in the next edition.

At present, Mr. Nisheeth Srivastava is Principal, Institute of Hotel Management, Srinagar. He is pass out of IHM-Lucknow in 1986 and worked in Industry in various capacities before taking up responsibility of founder Principal for Banarsidas Chandiwala, IHM at Delhi. From there, Mr. Srivastava proceeded to FHRAI as Director Institute and Deputy Secretary General for FHRAI and established the Institute and organized many workshops on various hotel related subjects for the hospitality industry. On educational front, Mr. Srivastava is B.A. L.L.B and Masters in Mass Communication in addition to Diploma in Hotel Management. Mr. Amrit Pal Singh Jolly is presently working as Lecturer, Institute of Hotel Management, Srinagar. He is pass out of IHM-Srinagar (1990). He worked in the Industry for 5 years before joining the Institute of Hotel Management, Srinagar in 1996. He is also certified Departmental Trainer for Hyatt International Hotels. He has done Masters in Tourism Management besides having a Degree in Hospitality & Hotel Administration from National Council of Hotel Management.