I have been a part of the campus recruitment team since last 12 years and have interviewed more than 5000 candidates. During the campus interview I noticed that students are not thorough with their hospitality basics and are very curious to know about the questions being asked by the interviewers. One of the reason given by the students that there is no comprehensive book available in the market which can be helpful during their campus interview. They are referring many books which make them confused or cannot give them any concrete result. This book will be niche in its own kind, which is in the form of frequently asked interview questions related to front office with their probable answers, it will be handy as a ready reckoner with the students for various interviews in hospitality industry and can also refer this book as a course book.

Preface Acknowledgement A. Technical Interview Question 1. Front Office - An Introduction 2. Front Office Personnel Attributes 3. Types Of Hotel 4. Hotel Classification 5. Classification criteria for 5* /5* Deluxe 6. Types of Rooms 7. Types of Room Rate 8. Types of Meal Plan 9. Stages of Guest Cycle 10. Subsection of Front Office 11. Reservation 12. Guest Arrival/ Check In 13. Guest Departure/ Check Out 14. Mode of payments 15. Night Auditing 16. Revenue Management 17. Major Formulas 18. Situations B. Hospitality Basics 19. Telephone Handling 20. Body Language 21. Grooming Standards 22. Etiquettes & Manners 23. Complaint Handling C. Basic General Awareness 24. Capital Currency & Language 25. International Airlines 26. SAARC, BRICS, IBSA, BIMSTEC, G8, G20 nations 27. Front office Terminology 28. Front Office Abbreviation D. Generic Interview Question

Dr. Sanjeev Kumar Saxena, presently working as Additional General Manager (Learning & Development) and Head Jaypee Hotel Training Centre Agra, having a work experience of more than 27 years in Industry & Academics. I started my hospitality journey in 1992 by joining The Taj Group of Hotels as a Chef. After working for more than 5+ years with Taj Group of Hotels, I left and joined Institute of Hotel Management Jodhpur as a lecturer for 9+ years. In 2007, I left IHM and Joined Jaypee Hotels as a Training Manager and worked for 5.5 year and left to become the Principal of IHM Silvassa (Affiliated to National Council for Hotel Management, New Delhi). After working for a Year at IHM Silvassa, I rejoined Jaypee Hotels & Resorts in 2013. Regarding the Educational Qualification I have done Diploma In Hotel Management form IHM Lucknow, B.Sc in Hotel Management, B.Com, M.Com (Business Administration), MBA & PhD (Human Resource). Noted Accomplishments • Awarded with the trophy of "Most Admired Training Manager of the Year 2009-10 at Golden Star Awards" in 2010 by Star of the Industry & Asia Retail Congress. • Winner of "Most Committed Employee of Rajasthan Government in 2007", declared by Govt. of Rajasthan. Other Courses/Certifications • DTS (Direct Trainer Skill): Course from HCMRIPA, Udaipur in 2000. (The course has been developed by Thames Valley University, UK in association with the Training Division, Department of Personnel & Training, Govt. of India). • DOT (Design of Training): Course from HCMRIPA, Udaipur in 2000. (The course has been developed by Thames Valley University, UK in association with the Training Division, Department of Personnel & Training, Govt. of India).