This book Hotel Housekeeping Operations & Management gives comprehensive light on fundamentals of Housekeeping Operations and also guides through the notions and concepts of, that how a Housekeeping department of the hotel operates. The arrangement of content treated, has been made in the simple order and with the simplest and striking content, and for the sake of still more ready reference a very full alphabetical index has been added. Pictorial reference has been given to make the content more viable, with over 200 photos. Several suggestive articles have also been introduced, terminologies mentioned creates a good sense of understanding and opens up subject thoroughly. Assessments and Question bank after every chapter will help to assess oneself, also previous year Question papers are added to look upon what NCHMTC expects from us. This book would be the first step one can take to hold his hand on Housekeeping Operations & Management and it is perfect guide to nourish the Housekeeping knowledge thoroughly. Being first the book of its kind this book complies studies according to the syllabus of “Hotel Housekeeping Operations and Housekeeping Management” provided by National Council of Hotel Management and Catering Technology (NCHMTC), with the study material strictly foot held upon NCHMTC curriculum I hope to find its appointment in many other professional courses too.
Preface
Acknowledgment
1st Semester
UNIT 1 Importance of Housekeeping in Hospitality Operations
UNIT 2 Organisational Chart of the Housekeeping Department
UNIT 3 Cleaning Organisation
UNIT 4 Cleaning Agents
UNIT 5 Composition, Care & Cleaning of Different Surfaces
UNIT 6 Interdepartmental Coordination
UNIT 7 Use of Computers in Housekeeping
2nd Semester
UNIT 1 Room Layout Guest Supplies
UNIT 2 Area Cleaning
UNIT 3 Routine Systems & Records of Housekeeping Department
UNIT 4 Types of Beds & Mattresses
UNIT 5 Pest Control
UNIT 6 Keys
3rd & 4th Semester
UNIT 1 Linen Room
UNIT 2 Uniform Room
UNIT 3 Sewing Room
UNIT 4 Laundry
UNIT 5 Flower Arrangement
UNIT 6 Indoor Plants Selection & Care
UNIT 7 Horticulture
5th Semester
UNIT 1 Planning & Organising the Housekeeping Department
UNIT 2 Housekeeping in Institutions Other than Hotels
UNIT 3 Contract Services
UNIT 4 Energy & Water Conservation in Housekeeping Operations
UNIT 5 First Aid
6th Semester
UNIT 1 Safety & Security
UNIT 2 Interior Decoration
UNIT 3 Layout of Guest Rooms
UNIT 4 New Property Countdown
UNIT 5 Crisis Management
Mr. Jay Prakash Kant currently working as a Senior Lecturer with Chandigarh Institute of Hotel Management and Catering Technology a NCHMCT recognized/ approved institution also Cosponsored by Ministry of Tourism, Government of India and Chandigarh Administration. Graduating from IHM Meerut in 2001, Mr. Kant took on his professional journey with IHG and also has been associated with renowned brands like Hyatt Regency, ITC, Radisson, The Hans and many more. In 2006 Mr. Kant with his experience and expertise started educating young and upcoming professionals in the Hospitality and service education with IHM Dehradun, with a number of published and presented researches in many National and International Journals and Conferences, on looking in to his contribution to Hospitality Academics and Industry Mr. Kant has recognized with many National and International Awards like Rashtriya Shiksha Ratan, Atal Samarasta Award,Rahtriya Yuva Ratan, National Best Teacher Award, Hospitality Icon Award and National Best Faculty Awards and he is still continues to carry his noble work with CIHMCT, Chandigarh, He has also authored the Text Books on titles: · Food & Beverage Management and Cost Controls · Hospitality Financial Management · Hospitality Strategic Management · Hospitality Front Office & Revenue Management · Hotel Accounts, Finance and F & B Management · Restaurant Service Basics · Hospitality Law.
Mrs. Sonal Agarwal graduated from JP Institute of Hotel Management in 2004. She started her career as a management trainee in Narula's and worked with Godwin Group of Hotels, then decided to shift to academics and worked with spring dales educational society in the department of hotel management and is currently designated as an Associate Professor with Institute of Hotel Management & Catering Technology, Meerut. Being from the industry she is also handling placement cell of the institute and ensures each of her student gets placed in the industry. Her interest in teaching motivated her to write this book in a simplified way to help students understand the gist of this subject. Here she puts an effort for one stop solution for students of every query related to the subject.
