By reading the book, managers can appreciate and identify what actions and precautions are necessary to avoid, or at least minimize, the number of lawsuits. The book uses the case method, long recognized as a helpful approach to learning the often-complicated discipline of law. Readers will study decisions from actual cases in which hospitality establishments were sued, as well as what legal precedents were cited.

1.Technology in Hotel and Restaurant

• Technology in the Restaurant Industry

• Purchasing and Inventory Control

• Front-of-the-House Technology

2. Hotel and Restaurant Law

• Introduction

• Restaurant Law

• Key Points to Remember

3. Travel Law

• Coupons and Credits

• Broad Spectrum of Claims

• Cruise Passenger’s Right and Remedies

• The Airlines Passenger’s Right and Remedies

Arundhati Rana has a background that spans the small business, tourism, adult education, and financial services sectors. Coupled with a master’s of tourism management, this experience has supported advancement of a unique set of competencies including all aspects of business and human resource development, administration, strategic planning, project/business management, training, and customer service. Having lived and worked in several communities that count tourism as an important economic driver, Rana has a passion for the development of unique offerings that support an authentic and memorable experience for the consumer, especially if that offering incorporates innovative environmentally sustainable initiatives. Rana lives in the country with her husband and kids.