The “Hotel Front Office Training Manual” published in the year 2005 was an immense success in the market. The manual was widely appreciated not only by the faculties but was also appreciated a lot by the student fraternities being the most student friendly practical book launched in the market. Now after five years of the launch of the book, a need has been felt to upgrade it with the latest information on the hotel industry and functioning of the hotel front office. The first revised and enlarged edition of the book has basically concentrated towards addition of sections such as overview of the Indian Hotel Industry, new technical terms in front office, latest photographs & illustrations and discussion on revenue management. As the young students of hospitality and hotel management will be the main readers of the manual, the first edition of the manual takes care to give them a good amount of theoretical and practical knowledge in the operations of the front office department of a hotel. The student fraternity always feel the need for a training manual which is purely a training manual and not a theory text book which gives them no information about the practicalities of the front office but is only a mere collection of facts. The first edition has a comprehensive coverage on the hotel industry of India and gives important facts and figures on present development and future prospects of the travel, tourism and hotel industry. The second topic added in the training manual is a discussion on the latest revenue management techniques adopted in the hotel industry in the present days, its uses and disadvantages. It is widely appreciated by all the front office professionals that one should have a sound general knowledge for working efficiently at the hotel front office. Keeping in to view the requirements of the front office personnel, the general knowledge section of the training manual has been updated with the latest industry jargons, knowledge about the tallest hotel buildings, currencies of the countries of the world. The first edition also discusses about various unusual hotel accommodations and also covers various illustrations on types of hotel rooms and front office equipments. In all, the first revised and enlarged edition of Hotel Front Office Training Manual promises to live up to the expectation standards of the teaching as well student fraternity of the country. I also hereby declare that the vies expressed by me in the book is purely mine and not of the company in which I am working.

The author has now craved a name in the field of hospitality literature. He has been a meritorious student throughout his life and has been working in the field of hospitality academics with the ability to give his best with his hard work, analytical capacity and a strong motive of giving the Indian hotel management students a book which can prepare them for specialization in Front Office and broaden their scope for the various interviews which they are going to face for entering in the hospitality industry and thus make a successful career. The author completed his • Masters in Tourism Management from Indira Gandhi National Open University, New Delhi (2005) • Bachelor’s Degree in Hospitality Management from the Robert Gordon University, Aberdeen, Scotland through the Institute of Advanced Management, Salt Lake, Kolkata. (2002) • Diploma in Hotel Management and Catering Technology from the Institute of Advanced Management, Salt Lake, Kolkata. (2002) • Diploma in Hospitality Management from the Educational Institute of the American and Lodging Association (AH&LA). (2002) The author was the recipient of Gold Medal for securing the 1st rank in the Degree Program and also got several awards including a medal for scoring the highest marks in Front Office in the Diploma Examination. The author worked as a Faculty Member in Front Office department in J.P. Institute of Hotel Management and Catering Technology, Meerut, Uttar Pradesh from the year 2002 to the year 2005. The author joined Indian Railway Catering and Tourism Corporation Limited (IRCTC) in the year 2006 and is presently working in the organisation in the capacity of Assistant Manager in Tourism Management. After the success of Hotel Front Office Training Manual, the author is hereby presenting the first revised and enlarged edition of the text book which has wider coverage of the travel and tourism industry, the hotel industry and various technical terms used in front office.