This book is especially prepared for the hospitality professionals and the chapters which are related to body language and personality development are as follows: Body Language . An Element of Communication Skills, Understanding Body Language . Lesson for Hospitality Professionals, Body Language and Business Etiquette, Basics of Body Language, Facial Expressions, Importance of Body Language in Personality Development, Gesture, Stance, and Facial Expression, Customs and Etiquette, Hospitality Staff Taught to Read Body Language to Improve Customer Service Skills, 'Luxury Touch' Delivering in the Hospitality Industry, Body Language and Professionalism, Personality Development and Public Relations, Personality Traits, Importance of Personality Development, Soft Skills for Hospitality Industry, Communication and Listening Skills, Presentation Skills, Stress Management, Nonverbal Communication Training for Hospitality Industry, Skill Development . Concerns and Opportunities, Body Language of a Front Desk Officer, Managing Service Quality in Hospitality Industry Through Nonverbal Communication, Personality Development Tips for Hospitality Professinals.
Preface
1. Body Language . An Element of Communication Skills
2. Understanding Body Language . Lesson for Hospitality Professionals
3. Body Language and Business Etiquette
4. Basics of Body Language
5-Facial Expressions
6. Importance of Body Language in Personality Development
7. Gesture, Stance, and Facial Expression
8. Customs and Etiquette
9. Hospitality Staff Taught to Read Body Language to Improve Customer Service Skills
10. 'Luxury Touch' Delivering in the Hospitality Industry
11. Body Language and Professionalism
12. Personality Development and Public Relations
13. Personality Traits
14. Importance of Personality Development
15. Soft Skills for Hospitality Industry
16. Communication and Listening Skills
17 .Presentation Skills
18. Stress Management
19. Nonverbal Communication Training for Hospitality Industry
20. Skill Development . Concerns and Opportunities
21. Body Language of a Front Desk Officer
22. Managing Service Quality in Hospitality Industry Through Nonverbal Communication
23. Personality Development Tips for Hospitality Professionals
, Bibliography.
Dr Neeraj Aggarwal is presently working as Professor and Head, Department of Hotel Management, Graphic Era University, Dehradun. a leading university of Dehradun. Prior to this, he has worked as Director and Program Head with various prestigious institutes like. Amrapali institute of Hotel Management, Haldwani, RIHMCT Dehradun, MMIHM Ambala, and IHMCT Meerut etc.
He has many Research Papers to his credit and has been a key participant in various National & International Seminars and Conferences.
He carries an experience of 24 years in Hospitality Industry and Academics, and has worked at different Supervisory and Managerial levels in Hospitality Industry where he polished up his Operational and Managerial skills.
He has written Six books namely • Introduction to Corporate Housekeeping Management; • Hotel Front Office Management-A Contextual Approach; • Hospitality Information System; • Glossary of Culinary and Hospitality; • Tourism and Culture Heritage in India; and • Tourism and Hospitality Industry. His Philosophy provides him an opportunity for continual learning and growth. One of his hopes as an educator is to instill a love of learning in his students, as he shares his own passion for learning with them.
