This book is especially prepared for the hospitality professionals and the chapters which are related to body language and personality development are as follows: Body Language . An Element of Communication Skills, Understanding Body Language . Lesson for Hospitality Professionals, Body Language and Business Etiquette, Basics of Body Language, Facial Expressions, Importance of Body Language in Personality Development, Gesture, Stance, and Facial Expression, Customs and Etiquette, Hospitality Staff Taught to Read Body Language to Improve Customer Service Skills, 'Luxury Touch' Delivering in the Hospitality Industry, Body Language and Professionalism, Personality Development and Public Relations, Personality Traits, Importance of Personality Development, Soft Skills for Hospitality Industry, Communication and Listening Skills, Presentation Skills, Stress Management, Nonverbal Communication Training for Hospitality Industry, Skill Development . Concerns and Opportunities, Body Language of a Front Desk Officer, Managing Service Quality in Hospitality Industry Through Nonverbal Communication, Personality Development Tips for Hospitality Professinals.

Prof. Neeraj Agarwal is presently working as Director Academics with the leading Hotel management Institute of Uttarakhand the-Amrapali Institute of Hotel Management. His earlier assignment were Director and programme head with various Institutes, to name some were- Graphic Era Institute of Hotel management, Ram Institute, MMIHM, IHM-Meerut etc. He has to his credit publication of few research papers and has been a key participant in various national and International Seminars and Conferences.

He has a work experience of 20 years in Hospitality Industry and Academics, in industry he has worked at different supervisory and managerial levels of F&B Service department were he polished up his operational and managerial skills. His philosophy provides him an opportunity for continual learning and growth. One of his hopes as an educator is to instill a love of learning in his students, as he shares his own passion for learning with them.