Hospitality HRM is compiled for the students of hospitality management which has all the content of Human Resource Management that is practices in the Hospitality Industry in India. It is prepared especially for Hotel Management degree course students and based on the CBCS syllabus implemented in various universities. The book is rich in text and provides the basic knowledge, functionality of Human Resource Management along with examples related to Hospitality Industry. This is one of the finest and valuable resource for all the students of various Institutes, Colleges and the Universities for clearing their concept related to the subject. The reader will able to learn about the practical aspect of Human Resource which is practices and followed in the Hospitality Industry. The book is suitable for Tourism Management, Certificate/Diploma and Degree Course in Hotel Management students and also provides their benefits to trained professionals and managers of the Industry.

Preface SECTION I: INTRODUCTION TO HUMAN RESOURCE MANAGEMENT 1. Human Resource Management • Understanding the term Human Resource Management • Key areas in human resource Management • Nature of Human Resource Management • HRM and its Objectives • Importance of Human resource Management • The role of Human Resource personnel in an Organization • The role of HR in Hospitality industry • Functions of Human Resource Management • Difference between Human Resource Management and Personnel Management • Challenges of Human Resource Management • Exhibit 1.1: The various duties and responsibilities of HR Coordinator in Hospitality Industry 2. Human Resource Planning • Understanding the term Human Resource Planning • Importance of HR Planning • Steps in Human Resource Planning • Job Analysis/ Job Description/ Job design • Exhibit 2.1: Human Capital Management in the Hospitality & Hotel Industry SECTION II: RECRUITMENT, LEARNING & DEVELOPMENT & PERFORMANCE APPRAISAL 3. Recruitment • Understanding the term Recruitment • Categorization of recruitment needs • Importance of Recruitment • Difference between Recruitment and Selection • Recruitment Process • Sources of Recruitment • Exhibit 3.1: What is Hospitality recruitment 4. Selection • Understanding the term Selection • Selection Process • Importance of the Selection Process • Exhibit 4.1: Value driven Hiring Process in context of The Taj • Exhibit 4.2: Selection Process for Managerial Department in Royal Orchid Hotel 5. Training 53 • Understanding the term Training • Need for Training • Importance of training • Types of Training methods • Concept of Learning and Development • Exhibit 5.1: Development programs offers by the Taj Group of Hotels • Exhibit 5.2 Training in hotel industry 6. Performance Appraisal • Understanding the term Performance Appraisal • Objectives of Performance Appraisal • Steps involved in performance appraisal process • Essentials of an Effective Performance Appraisal System • Methods of Performance Appraisal • Balance Scorecard • Exhibit 6.1: General Appraisals in Hospitality Industry 7. Job Evaluation • Understanding the term Job Evaluation • Job Evaluation Concept, Objectives and Procedure of Job Evaluation • Advantages of job evaluation published by ILO • Methods of job evaluation • Exhibit 7.1: Job Evaluation Application Form-in Hotel perspective SECTION III: EMPLOYEE MOTIVATION COMPENSATION & BENEFIT MANAGEMENT 8. Motivation • Understanding the term Motivation • Morale and Motivation • Types of motivation • Importance of motivation • Theories of motivation • Exhibit 8.1: Motivational Charter of Ritz Carlton 9. Compensation and Employee Benefits • Understanding the term Compensation • Types of compensation • Importance of compensation • Theories of Compensation • Compensation Practices in India • Exhibit 9.1: Industry-leading hospitality benefits among the challenges facing by the Hospitality employers SECTION IV: JOB SATISFACTION, ORGANISATION CULTURE AND DISCIPLINARY ACTION 10. Job Satisfaction • Understanding the term Job Satisfaction • Facets of Job Satisfaction • Causes of Job Dissatisfaction • Ways of Measuring Job Satisfaction • Exhibit 10.1: Fostering and Nurturing a Happy Staff Environment at the Hotel 11. Organizational Culture • Understanding the term Organizational Culture • Influencing the Culture of Your Organization • Functions of Organizational Culture • Positive and Negative Organizational Culture • Importance of Organizational culture: • Exhibit 11.1: Organizational Culture in the HospitalityIndustryby Colleen Reinhart; Updated November 14, 2018 12. Discipline • Understanding the term Discipline • Positive and Negative discipline • Workplace indiscipline: Causes and Preventive Measures! • Acts of Indiscipline for an employer • Preventive Measures • Measures taken for maintaining discipline at the workplace • Various disciplinary actions • Prerequisites for effective disciplinary action • Steps involved in disciplinary process • Natural Justice • Exhibit 12.1: Ways to Reset Hotel Employee Disciplineby Christina Wilkins References