Tourism is one of the most rapidly evolving industries of the twenty-first century. The economy of many countries all over the world depends on their ability to attract visitors and maintain a distinct edge in a highly competitive market. International Tourism and Hospitality in the Digital Age brings together the best practices for growth, development, and strategic management within the tourism and hospitality industries. Highlighting comparative research that explores the cross-cultural contexts and societal implications of

tourism. The first chapter has described about the Digital Transformation and Travel Technology. The second chapter evaluates hospitality exchange services. The third chapter gives an overview about the change management. Chapter four discusses business agility can be developed in the enterprise, making change a routine part of organizational life. An agile enterprise may be able to nimbly adjust to and take advantage of emerging opportunities in a perpetually changing environment. It also discusses about the key concepts of business agility. The next chapter discusses about the capital structure in the hospitality industry, leverage or capital gearing ratios. The last chapter evaluates the digitalisation at airport i.e. how to make travel experience easier and better.

Preface

Chapter 1. Digital Transformation and Travel Technology

• Digital Transformation

• History

• Travel Technology

• Online Travel Agencies 

• Customer Reviews

• Social Media and Mobile Communication Technologies

Chapter 2. Hospitality Exchange Services

• BeWelcome

• History

• Homestay Requests

• CouchSurfing

• History 

• Hospitality Club

• History 

• Jinhua Homestay Project

• History

• Villages

• Siping Village

• Suoyuan

• Pottery

• Folklore

• Calligraphy

• Wu Opera

• Dragon Dance

• Wood Painting

• Wu Jing Boxing

• Pasporta Servo

• History

• Servas International

• Trustroots

• History

Chapter 3. Change Management 

• History

• Approach

• Challenges

• Solutions to Overcoming Challenges and Avoiding Failure 

• Case studies

• Change management (ITSM)

• Change Impact Analysis

• Types of Impact Analysis Techniques

• Package Management and Dependency IA

• Source Code and Dependency IA

• Requirements, and Traceability to Source Code

• Change Management (Engineering)

• In Industrial Plants

Capital Structure in Hotel Industry

• Change-advisory Board

• Emergency Change Advisory Board (ECAB)

• Criticism

• Corrective and Preventive Action

• Concepts

• Medical Devices and FDA Compliance

• Examples of Corrective Actions

Chapter 4. Business Agility

• Overview

• History

• Topics in Agile Enterprise Studies

• Complex System

• Key Concepts

• Features

• History 

• Applications

• Self-organization

• Principles

• History 

• By Field

• Criticism

Chapter 5. Capital Structure in Hotel Industry

• Basic Concepts

• Leverage or Capital Gearing Ratios

Dr. Khushboo Sharma is working as Professor at School of Management and Commerce at IEC University, Himachal Pradesh. She holds Ph.D degree in Human Resource Management. She is having 11 years of teaching experience and 2 years of corporate experience and has authored 1 book and 39 research papers and articles and presented papers in more than 40 national and international conferences.She has successfully guided 6Ph.D scholars. Her areas of interest are Organizational Behavior, Human Resource Management and Training & Development.

She is also Life time member of various professional bodies like Indian Commerce Association, Indian Society for Training & Development and Indian Accounting Association. She has organized and attended various Faculty Development Programs and conferences.