Front Office Operations, Accounting & Management is divided into three parts and comprises 17 chapters in all. Part I- Front Office Operations Part I comprises seven chapters that covers the broad context, evolution and operational framework of hotel front office department. Chapter 1 introduces the tourism and hospitality industry. Chapter 2 deals with the classification of hotels and provides in-depth knowledge about hotel organisation. Chapter 3 discusses the organisation of a front office department. Chapter 4 deals with types of rooms and tariff plans. Chapter 5 deals with various operational aspects of the front office department which is further divided into five subchapters. These are 5.1 Reservation, 5.2 Pre-registration, 5.3 Registration, 5.4 During the Stay Activities and 5.5 Departure. Chapter 6 discusses the bell desk operations and concierge. Chapter 7 deals with travel desk and tour planning. Part II – Front Office Accounting Next three chapters of the book that is Chapter 8, 9 and 10 constitute Part II of the book. Chapter 8 deals with front office accounting with reference to guest cycle. Chapter 9 deals with night auditing and guest settlement. Chapter 10 talks about the control of cash and credit in front office department. Part III – Front Office Management Part III of the book comprises seven chapters that cover the managerial aspects of hotel front office department. Chapter 11 talks about the planning and forecasting in front office department. Chapter 12 deals with front office budgeting. Chapter 13 discusses the management of front office staff. Chapter 14 highlights the concept of yield management. Chapter 15 discusses the influence of IT and its application in front office. Chapter 16 deals with legal compliances at front office. Chapter 17 focuses on safety and security issues in front office.

1. AN OVERVIEW OF TOURISM AND HOSPITALITY INDUSTRY
2. HOTEL, HOTEL GUEST AND GUEST RELATION
3. HOTEL ENTRANCE, LOBBY AND FRONT OFFICE ORGANISATION
4. ROOM, RATES AND PLANS 55 5. FRONT OFFICE OPERATION AND GUEST CYCLE
5.1. RESERVATION
5.2. PRE-REGISTRATION ACTIVITIES
 5.3. REGISTRATION
5.4. DURING THE STAY ACTIVITIES
5.5. DEPARTURE
6. BELL DESK AND CONCIERGE
7. TRAVEL DESK, TOUR PLANNING AND TRANSPORT SERVICES
8. GUEST CYCLE AND PHASES OF FRONT OFFICE ACCOUNTING
9. PHASES OF GUEST CYCLE AND FRONT OFFICE ACCOUNTING
10. CONTROL OF CASH AND CREDIT
11. PLANNING AND FORECASTING OF FRONT OFFICE OPERATIONS
12. FRONT OFFICE BUDGETING
13. MANAGING FRONT OFFICE PERSONNEL
14. YIELD MANAGEMENT
15. IT AT FRONT OFFICE
16. LEGAL COMPLIANCES AT FRONT OFFICE
17. SAFETY, SECURITY AND CRISIS MANAGEMENT
ABBREVIATIONS
I- GLOSSARY
II- CHECKLIST OF FACILITIES FOR CLANSIFICATIONN, RE-CLASSIFICATION
III- COUNTRIES, CAPITALS & CURRENCIES

Arvind Kumar Saraswati, is an Assistant Professor of Hospitality and Hotel Management as well as a Ph.D. Research scholar in Management Science. He is an alumnus of IHM, PUSA and earned his Bachelor of Science degree in Hospitality and Hotel Administration. He holds a Master's Degree in Tourism Management and Post Graduate Diploma in Business Administration in Marketing Management. The author has more than nine years of experience in academics and industry. His career graph includes associations with esteemed organisations such as Hotel Samode Palace, ITC Hotel Maurya Sheraton, IHM Hajipur. Mr. Saraswati has been associated with Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, New Delhi, for past five and half years. His areas of specialization are Front Office, Food & Beverage Service and Marketing management. He has a vibrant flare for writing on relevant topics related to his field and is actively involved in research. During his academic career, he has presented research papers in various universities and wrote many articles in hospitality trade magazines. He is one of the founder members of India International Hotel Travel & Tourism Research Conference and also associated with “Indian Journal of Applied Hospitality and Tourism Research” from the beginning and contributed to it at various positions of editorial co-ordinator, editorial advisor and editorial committee member. Sunita Badhwar, Assistant Professor in Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, New Delhi, specialised in Front Office Operations and Management has more than eight years of teaching and industry experience. In her career she worked with Country Inn and Suites by Carlson, Crowne Plaza, Shangri-La Hotel and IHM, Meerut. She has completed her post graduation in Hotel Management. She is active in research and has authored numerous papers published in journals.