Hotel Accountancy Costing and Business Communication is a focused and practical textbook for students of the Post Graduate Diploma in Accommodation Operations & Management (Semester II). The book aims to bridge the vital link between Financial Management and Professional Communication which may be called as the two pillars of operational success in the hospitality industry. The first section develops financial insight through topics like cash and credit control, budgeting, auditing, night auditing, statistics, and costing. The second section builds communication excellence with modules on hotel English, letters, reports, proposals, presentations, and meetings tailored to realworld hotel operations. With clear objectives, applied examples, and concise summaries, the book bridges classroom learning with industry practice. It sharpens analytical and communication skills, preparing students to think like managers and communicate like leaders in the global hospitality arena.
Semester II: Hotel Accountancy & Costing
Chapter 1. Cash & Credit Control
Chapter 2. Budgets
Chapter 3. Auditing
Chapter 4. Night Auditing
Chapter 5. Statistics for Front Office
Chapter 6. Costing
Semester II: Business Communication
Chapter 7. Hotel English
Chapter 8. Organizational Communication
Chapter 9. Memorandum
Chapter 10. Letters
Chapter 11. Reports & Proposals
Chapter 12. Business Presentation
Chapter 13. Meetings
References
Index.
Dr. Bhupesh Kumar is the Principal of IHM Ranchi and a seasoned academician with over 27 years of experience in hospitality education and training. Known as “The Madua Man of Jharkhand,” he holds a Ph.D. in Hospitality and Tourism with specialization in crisis management. An alumnus of IHM Bhubaneswar, he has served in several leading institutes and authored works on indigenous cuisine, service quality, and hospitality research. He is a recipient of numerous awards, including the President’s Award from the Indian Hospitality Congress.
Ravi Kumar is a Senior Lecturer at IHM Ranchi, with over 15 years of diverse experience in hotel operations and academics. An alumnus of IHM Kolkata, Management Trainee with ITDC he has worked with Ashok group of Hotels (ITDC) at Managerial level for nearly a decade. He holds an MBA in Hospitality and Tourism and is a certified trainer from AIMA and ISTD. He has authored several books and publication in reputed journals. His academic interests include hospitality management and workforce training, and he is currently pursuing a Ph.D. in Management.
