The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections—Hospitality Industry, Front Office Operations, and Front Office Management—have been thoroughly revised and made concise for better understanding of the concepts. Due to its exhaustive coverage and practical approach, this textbook is also suitable for professionals in the hospitality industry.
PART I: HOSPITALITY INDUSTRY
PART II: FRONT OFFICE OPERATIONS
PART III: FRONT OFFICE MANAGEMENT
Jatashankar R. Tewari is presently Associate Professor in School of Tourism and Hospitality Services Management, Indira Gandhi National Open University, New Delhi.