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Hotel Front Office, 2/E

Author: Jatashankar R. Tewari,

MRP $ 75   Price $ 67.5

ISBN : 9780199464692

Year : 2016

Binding : Paperback

Pages : 424

Weight : 0.8 Kg

Dimension (CM) : 18 X 24 X 2

Publisher Name : Oxford University Press

The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections—Hospitality Industry, Front Office Operations, and Front Office Management—have been thoroughly revised and made concise for better understanding of the concepts. Due to its exhaustive coverage and practical approach, this textbook is also suitable for professionals in the hospitality industry.

PART I: HOSPITALITY INDUSTRY

  1. Introduction to the Hospitality ­Industry
  2. Classification of Hotels
  3. Hotel Organization


PART II: FRONT OFFICE OPERATIONS

  1. Front Office Organization
  2. Front Office Communication
  3. Room Tariff
  4. Guest Cycle and Room Reservations
  5. Registration
  6. Guest Services
  7. Check-out and Settlement
  8. Front Office Accounting
  9. Night Auditing
  10. Safety and Security


PART III: FRONT OFFICE MANAGEMENT

  1. Computer Applications in Front Office
  2. Evaluating Hotel Performance
  3. Yield Management and Forecasting
  4. Hospitality Marketing
  5. Human Resource Management
  6. Environmental Management
  7. Total Quality Management

Jatashankar R. Tewari is presently Associate Professor in School of Tourism and Hospitality Services Management, Indira Gandhi National Open University, New Delhi.