The present text is a comprehensive textbook for various stakeholders engaged with hospitality industry especially rooms division. This book has a wide coverage of various courses of hospitality operations and management, namely, foundation course or short-term course in housekeeping, accommodation operations, advance course in rooms division, accommodation management with modern trends and provides up-to-date information about the accommodation sector. The book is divided into 19 chapters beginning with introduction to hotel, hospitality and housekeeping, spread in several chapters highlighting operational perspectives of rooms division and finally some chapters on accommodation management.

BOOK REVIEW

Introduction to Hospitality, Hotel and Housekeeping

Organization of Hotel & Housekeeping, Duties & Responsibilities

Cleaning Organization

Housekeeping Procedures and Routine Work

Housekeeping Responsibility Area and Care-Composition of Different Surfaces

Linen, Uniform & Tailor Room

Laundry Operation and Stain Removal

Interior Decoration

Textiles

Floor and Wall Covering

Windows, Soft Furnishings and Guest Room Accessories

Housekeeping Budget and Control

Purchasing System

Planning of a Guest Room

Environmental Practices in Housekeeping

Managing Housekeeping Personnel

New Trends in Housekeeping

New Property Operations

Flower Arrangement

References

Glossary

Question Bank (Multiple/Objective Type)

Index

Dr. Pralay Ganguly is a doctorate in Tourism and Hospitality sector along with academic qualifications like B.Sc from Vidyasagar University; Diploma in Hotel Management (DSMS-AICTE); MTM (Madurai Kamaraj University); Travel Management (Annamalai University); MDBA (Symbiosis-Pune). He is Assistant Professor, NSHM Knowledge Campus, Durgapur, West Bengal. He has 20 years of teaching/industry experience in hospitality management. He is involved in the field of research since last nine years and has published ten papers in the journals of repute and three articles in the edited books.