The present text is a comprehensive textbook for various stakeholders engaged with hospitality industry especially rooms division. This book has a wide coverage of various courses of hospitality operations and management, namely, foundation course or short-term course in housekeeping, accommodation operations, advance course in rooms division, accommodation management with modern trends and provides up-to-date information about the accommodation sector. The book is divided into 19 chapters beginning with introduction to hotel, hospitality and housekeeping, spread in several chapters highlighting operational perspectives of rooms division and finally some chapters on accommodation management.
BOOK REVIEW
Introduction to Hospitality, Hotel and Housekeeping
Organization of Hotel & Housekeeping, Duties & Responsibilities
Cleaning Organization
Housekeeping Procedures and Routine Work
Housekeeping Responsibility Area and Care-Composition of Different Surfaces
Linen, Uniform & Tailor Room
Laundry Operation and Stain Removal
Interior Decoration
Textiles
Floor and Wall Covering
Windows, Soft Furnishings and Guest Room Accessories
Housekeeping Budget and Control
Purchasing System
Planning of a Guest Room
Environmental Practices in Housekeeping
Managing Housekeeping Personnel
New Trends in Housekeeping
New Property Operations
Flower Arrangement
References
Glossary
Question Bank (Multiple/Objective Type)
Index
Dr. Pralay Ganguly is a doctorate in Tourism and Hospitality sector along with academic qualifications like B.Sc from Vidyasagar University; Diploma in Hotel Management (DSMS-AICTE); MTM (Madurai Kamaraj University); Travel Management (Annamalai University); MDBA (Symbiosis-Pune). He is Assistant Professor, NSHM Knowledge Campus, Durgapur, West Bengal. He has 20 years of teaching/industry experience in hospitality management. He is involved in the field of research since last nine years and has published ten papers in the journals of repute and three articles in the edited books.