The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directions to the organisation for setting priorities, establishing policies, approving appraisal plans and schedules, administering the organisation, and developing and maintaining the necessary infrastructure. The sole priority of the front office department is to ensure guest satisfaction, which happens when, guest expectations match what the hotel provides.
This comprehensive book provides all essential information on front office management. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. While its emphasis is on applying theory and management strategies, it also provides new material on technology's role in the modernised front office. It will be an invaluable book for those interested in learning more about the hotel's front office.
Preface
1. Front Office Operations
2. Front Office Responsibilities
3. Front Office Accounting
4. Front Office Communication
5. Lodging Industry
6. Reservation and Registration of Rooms
7. Security Management
8. Managing Human Resources
9. Front Office Housekeeping
10, Client Entertaining
11. Planning and Evaluation
12. Office Organisation
13. Winner Front Office
Bibliography
Index.
Dr. R K. Singh is one of the ace management Professionals of the country today, who has bagged many prestigious degree and diploma from the universities and institutions of global repute. He has been rendering his valuable services as administrator at senior positions in the hotel industry and hospitality education in India and abroad for over a period of one and half decade.
Many time he has been invited as quality management speaker and to deliver guest lectures in conferences, seminars and symposiums of hospitality industry, institution and catering colleges in Bangkok, Malaysia, Cambodia, Abu-Dhabi and 40!" Annual convention of Federation of Hotel and Restaurant Associations of India at Dubai, U.A.E.
He has also been honoured as distinguished member of Hotel and Catering International Management Association (H.C.1.M.A. — London) and presently he is Founder Director/ Vice —Chairman of SAMS, Institute of Hotel Management. Varanasi - The Only ISO 9001-2000 certified Hotel Management College in Northern — Eastern India. Instead of using vocal cords to share knowledge and experiences he prefers to spell them in Black & White. Dr. Singh has also been the author of so many renowned reference books under his name on Hotel Management.
