The book is a comprehensive effort to make the hospitality program educators, career guidance counselors, aspiring young students passing out from their alma mater, young hotel management professionals to have a sound theoretical and practical knowledge about the various dimensions of front office operations and management to the modern hotel industry in the world of hospitality. The book has a detailed coverage of the major activities of front office department of the hotels and thus encompasses the various functions of the Front Office performed during the entire guest cycle which includes processing reservation, registering the guest on arrival, providing various services to the guest during their occupancy and processing the settlement of their bills during departure. The book has stated the importance of Front Office as a major line function and operational department in bringing valuable revenue to the hotel by the challenging task of selling the "rooms" which are products as the revenue of a particular unsold room lost for one day can never be recovered for that particular day. The book has been written and compiled with great efforts to develop all the qualities, traits and knowledge in a professional required by the leading hospitality companies around the country in order to flourish in the field of hospitality as an asset for the various hospitality organizations.

The author is an emerging name in the field of hospitality literature. He has been a meritorious student throughout his life and has joined the field of hospitality academics as a young aspiring academician with the ability to give his best with his hard work, analytical capacity and a strong motive of giving the Indian hotel management students a book which can prepare them for specialization in Front Office for the various interviews which they are going to face for entering in the hospitality industry and thus make a successful career. With this view he developed his first work in the year 2005 "Front Office Training Manual" which was a huge success. The present book is the second work in the field of hotel front office which also promises to maintain the same standard of success. The author completed his 1- Master's Degree in Tourism Management from the Indira Gandhi National Open University. Delhi (2006) 2- Bachelor's Degree in Hospitality Management from the Robert Gordon University Aberdeen, Scotland through the Institute of Advanced Management, Salt Lake, Kolkata (2002) 3- Diploma in Hotel Management and Catering Technology from the institute of Advanced Management, Salt Lake, Kolkata (2002) 4- Diploma in Hospitality Management from the Educational Institute of the American and Lodging