The hospitality industry is defined as the activity of providing lodging, food and beverage, and recreational services, but are not limited to hotels, motels, clubs, casions, restaurants, recreation facilities, tourism cruise lines and theme parks. A multi billion dollar industry, hospitality is one of largest and rapidly growing industry in the world. The hospitality industry has gone through tremendous change over the last decade. Some changes have been dictated by technological advances, such as the shift from maniframe access via dumb terminals and green screens, to the current emphasis on above-property applications lever-aging data from a single source. Other changes, such as the increased use of the internet spawned a plethora of new opportunities along with new intermediaries. And, of course, the economy and geopolitical events have impacted the industry.
This book offers a comprehensive analysis of modern trends in hospitality industry. Well organized and easy to use, this book is an important training tool for those embarking on careers in hospitality.
Preface
I. Modem Technologies in Hospitality Industry
2. Human Capital in Hospitality Industry
3. Training in Hospitality Industry
4. Skills in the Hospitality Industry
5. Cultural Dimensions of Hospitality Industry
6. Time-sharing in Hospitality Industry
7. Hospitality Marketing
8. Shared Services in the Hospitality
9. Public Market Financing of the Hospitality Industry
10. From Physical Assets to Customer Equity
11. Service Quality in the Hospitality Profession
12. Policy Dimensions of Human Resource Management
13. Hospitality Industry in the age of Globalisation
14. Water Reduction in Hospitality Industry
15. Trends and Opportunities in Hospitality Industry
16. Vision for the Future
Bibliography
Index.
Dr. R K. Singh is one of the ace management Professionals of the country today, who has bagged many prestigious degree and diploma from the universities and institutions of global repute. He has been rendering his valuable services as administrator at senior positions in the hotel industry and hospitality education in India and abroad for over a period of one and half decade.
Many time he has been invited as quality management speaker and to deliver guest lectures in conferences, seminars and symposiums of hospitality industry, institution and catering colleges in Bangkok, Malaysia, Cambodia, Abu-Dhabi and 40!" Annual convention of Federation of Hotel and Restaurant Associations of India at Dubai, U.A.E.
He has also been honoured as distinguished member of Hotel and Catering International Management Association (H.C.1.M.A. — London) and presently he is Founder Director/ Vice —Chairman of SAMS, Institute of Hotel Management. Varanasi - The Only ISO 9001-2000 certified Hotel Management College in Northern — Eastern India. Instead of using vocal cords to share knowledge and experiences he prefers to spell them in Black & White. Dr. Singh has also been the author of so many renowned reference books under his name on Hotel Management.
