This book is an attempt to organize and present information, some which comes from academic studies, and some from the school of experience. It is written to meet the needs of college classes devoted to or including exploration of the exciting, undeveloped area: managing hospitality organizations.
Deepali Agarwal a graduate of the BCIT tourism marketing program. She holds a B.A. in English, an M.A. in tourism management. She has management-level experience in cultural tourism, food and beverage operations, and special events. She oversees operations, staff, and strategic direction and ensures delivery of signature events including the Student Case Competition and Student-Industry Rendezvous. Deepali Agarwal is author and coauthor of numerous books.