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Human Resource Management in the Hotel Industry

Author: Dr. Pankaj Sharma,

MRP $ 49   Price $ 44.1

ISBN : 9789395806084

Year : 2023

Binding : Paperback

Pages : 156`

Weight : 0.35 Kg

Dimension (CM) : 14 X 21 X 1

Publisher Name : The Hospitality Press

This book is a contribution to our understanding of major hotel employment associations. In more ways than one, this book is a valuable, welcome addition to a more balanced literature.

This book has been many significant developments in this field of HRM. This book is relevant to the hotel & Tourism industry including: Effectively Resourcing the Hospitality Organization, Developing the Human Resource, Rewards and Remuneration & the Employment Relationship. This is done through training programs, performance evaluations, and reward programs. Employee relations deal with the concerns of employees when policies are broken, such as cases involving harassment or discrimination. Managing employee benefits includes developing compensation structures, parental leave programs, discounts, and other benefits for employees.

Preface

Chapter 1. Human Resource Management

• History

• Practice

• Education

• Professional Associations

Chapter 2. Effectively Resourcing the Hospitality Organization

• Work Design

• History

• Theoretical Perspectives

• Measurement and Diagnostics

• Antecedents of Work Design Behaviours

• Strategies for Work (Re)design

• Recruitment 

• Process

• Sourcing 

• Screening and Selection

156 Human Resource Management in the Hotel Industry

• Recruitment Process Outsourcing

• Approaches 

• Multi-tier Recruitment Model

• Corrupt Practices in Recruitment

• Induction Programme

• Benefits

• A Typical Induction Programme

• Best Practice

Chapter 3. Developing the Human Resource

• Performance Management

• Application

• How Performance Management Can Fail

• Organizational Development 

• In Companies

• Training

• Types

• Management development 

• Background 

• Approaches to Management Development

• Purpose of Management Development

• Action Learning

• Coaching 

• Management Education

• Management Development Programme

Chapter 4. Rewards and Remuneration

• Compensation and Benefits

• The Basic Components of Employee

Compensation and Benefits 

• Guaranteed Pay 

• Variable Pay 

• Benefits

• Equity-based Compensation 

• Intangible Benefits

• Pay Aggregates

• Organizational Place

• Main Influencers

• Bonus Plans Benefits

• Reward Management

• History

• Objective

• Types of Rewards

• Motivation Theories

• Job Evaluation

• Performance Appraisal

• Job Evaluation

• Process

• Methods

• Merits and Demerits

• Limitations

• Concept of Job Evaluation

• Techniques for Designing Jobs

• Incentive

• Incentives in Economic Context

• Incentive System

• Organizational Psychology, Economics, and Business

• Employee Benefits

• Managerial Perspective

• Canada

• United States

• United Kingdom

• Fringe Benefits Tax 

• Disadvantages 

Chapter 5. The Employment Relationship

• Turnover (Employment)

• Varieties

• Costs

• Internal versus External

• Skilled vs. Unskilled Employees

• Causes of High or Low Turnover

• Prevention

• Models

• Employee Retention 

• Cost of Turnover 

• Herzberg’s Theory 

• Retention Programs

• Retention Tools and Resources

• Join, Stay, Leave Model

• Best Practices

• Outsourcing Employee Retention Program

• Workforce Development

• Approaches to Work Force Development 

• Core Concerns

• Barriers to Workforce Development Collaborations

• Successful Conditions for Work Force Development Programs

 

Dr. Pankaj Sharma holds the Designation of Associate Professor (Hospitality & Tourism) at Sant Baba Bhag Singh University, Punjab. He has in his credit 7 patents, 3 books, 30 research paper publications in International and National Journals of repute. He has a rich experience of 13 years in academics and industry. He is also an Editorial and Review Board Member of various research journals. He is also an active article writer for various newspapers of Himachal Pradesh. He has also been awarded with Hospitality Educator Award (Academics) in International Hospitality Conclave- 2020 & also been awarded as Best Associate Professor in National Education Iconic Awards-2022 organized by Vivekanand Education and cultural foundation ISO-9001:2015 (Approved by Government of India).