Communicative English is a comprehensive guide designed to help individuals develop effective communication skills in the English language. This book serves as a valuable resource for learners, educators, and professionals seeking to improve their language abilities and engage in meaningful interactions in various contexts. The book offers a balanced blend of theory and practical exercises, ensuring that readers not only understand the concepts but also apply them to enhance their speaking, listening, reading, and writing skill. The book devotes significant attention to speaking and listening skills. It includes dialogues, role plays, and listening exercises that expose learners to authentic language use and help them develop their ability to understand and respond to spoken English. The book equips readers with the tools to confidently engage in conversations, express ideas, and effectively interact in English-speaking environments. Whether for academic, professional, or personal growth, this book serves as a valuable companion on the journey toward becoming a proficient and confident English communicator. This book has been made as per the syllabus of National Education Policy.

Preface

Unit 1. Fundamentals of Communication

• Need

• Purpose
 • Nature

• Models

• Barriers to Communication & Overcoming the Barriers
Unit 2. Listening on The Job

• Definition

• Levels and Types of Listening

• Listening Barriers

• Guidelines for Effective Listening & Listening Computerization and Note Taking

Unit 3. Effective Speaking

• Restaurant and Hotel English

• Polite and Effective Enquiries and Responses

• Addressing a Group

• Essential Qualities of a Good Speaker

• Audience Analysis & Defining the Purpose of a Speech

• Organizing the Ideas and Delivering the Speech

Unit 4. Non-Verbal Communication

• Definition

• Its Importance and its Inevitability

• Kinesics: Body Movements, Facial Expressions, Posture Eye Contact etc.

• Protemies: The Communication Use of Space

• Paralanguage: Vocal Behaviour and its Impact on Verbal Communication

• Communicative Use of Artifacts – Furniture, Plants, Colours, Architects etc

Unit 5. Speech Improvement

• Pronunciation

• Stress

• Accent
• Important of Speech in Hotels

• Common Phonetic Difficulties

• Connective Drills Exercises & Introduction to Frequently used Foreign Sounds

• Using the Telephone: The Nature of Telephone Activity in the Hotel Industry, The Need for Developing Telephone Skills & Developing Telephone Skills
Bibliography

Index.

Nisheeth Srivastava, Designation Principal- Institute of Hotel Management, Mumbai, Date of Birth :11-11-1965, Place of Birth: Gorakhpur, Uttar Pradesh. Educational Qualification: Graduate from Lucknow University in Anthropology and English Literature • Diploma in Hotel Management from IHM, Lucknow • LLB from Lucknow University • Masters in Mass Communication from Kurukshetra University • Ph.D in Hospitality from Indira Gandhi National Open University. Experience: General Manager. Country Inn at various locations. • General Manager, Triumph Hospitality (an hotel consultancy firm), New Delhi • Founder Principal, Banarasidas Chartdiwala IHM & CT, New Delhi • Founder Director, FHRAI Institute & Dy. Secretary General, Federation of Hotel & Restaurant Associations Of India, New Delhi • Executive Director, Aura Institutions • Director- Studies, National Council for Hotel Management Catering Technology, New Delhi • Principal, IHM Srinagar • Principal, IHM Kolkata • Presently Principal, IHM Mumbai.